Service Design Workshop 2012
(Jan. 27 - Feb. 1, 2012, GSCT, KAIST, Daejeon, Korea) A large proportion of current GDP in the global economy is made up by the service industry. However, not many companies know how to innovate upon it to create competitive advantages. This workshop will outline the definition, principles, methods, and tools of an emerging field - Service Design. In addition to [...]